Your Upcoming Hospital Visit

How We’re Keeping You Safe

Texas Health has taken steps to help limit the spread of COVID-19 and make our facilities safe for everyone:

  • Virtual visits for patients and loved ones are encouraged.
  • Dedicated building entrances with visitor screening stations
  • Limited number of visitors on campus; all are screened at arrival.
  • Screening stations provide temperature checks, handwashing and sanitizing stations, and masks. Find out how to best protect yourself when wearing a mask.
  • Universal masking: all visitors, patients, and health care personnel wear masks while on campus.
  • Access to handwashing and sanitizing stations and supplies for visitors and patients.
  • Closure of public water, food, and beverage stations.
  • Re-organized seating areas to allow for safe distancing.
  • Patients tested before most procedures.
  • Distancing of patients according to positive/negative COVID-19 status.
  • Health care personnel self-monitor for symptoms; caregivers with symptoms must stay home.
  • Follow-up calls to check on patients after leaving the hospital.
  • Consumer hotline staffed by nurses to answer questions and concerns, 682-236-7601.
  • Updated Labor & Delivery, Postpartum, and NICU visiting guidelines to further protect mother, baby, partner, patients, and staff
Testing
  • Should I get tested for COVID-19?
    • If you have symptoms of COVID-19, such as fever, cough, or shortness of breath, call your doctor first. Your doctor may order testing based on your symptoms and risk factors.
    • Some people can get better at home and may not need to be tested.
  • Where can I get tested?
    • It depends on what prompted the need for a test. If you are having a procedure at Texas Health, you will likely receive a test prior to your procedure as part of your pre-assessment testing. If you have symptoms, your doctor can order testing and help you make an appointment. 
    • Test results are typically available in 24 – 72 hours. A Texas Health nurse may call you, or current MyChart users can check their account.
    • While waiting for test results, you should stay at home. Minimize contact with others, including pets. Wear a mask or face covering. Practice safe social distancing. Wash your hands often. And sanitize surfaces that are touched often.
    • You can also visit Texas Health and Human Services’ website to look for local information about testing.
  • What if my test is positive?
    • Continue to minimize contact with others in your household, including pets.
    • Stay away from others for at full days after all symptoms are gone and at least 10 days since symptoms started. No symptoms means no cough, no shortness of breath or trouble breathing, no fever, no medicine for fever, no chills, no muscle pain, no sore throat, or no new loss of taste or smell.
    • If you have an upcoming procedure or surgery, we may reschedule once you get better.
  • What if my test is negative?
    • A negative test does not necessarily mean that you are not infected because it may take up to 14 days from the day you were exposed before you have symptoms and my re-test as positive.
    • If you had a test because you were around someone with COVID-19:
      • Minimize contact with others for 14 days since you were last around this person
      • Practice social distancing – even with those in your household, including pets.
      • Wash your hands often.
      • Sanitize items and surfaces that are touched often.
      • Call your doctor right away if you develop a cough, shortness of breath or trouble breathing, fever, chills, muscle pain, sore throat, new loss of taste or smell, or other symptoms. And of course, if any of your symptoms are severe, call 911.
    • If you were tested because you had symptoms of COVID-19:
      • Stay away from others for at least 3 full days after all symptoms are gone. And 10 days since your first symptom started.
      • You will need to continue to minimize contact with others in your household, including pets.
      • No symptoms means no cough, no shortness of breath or trouble breathing, no fever, no medicine for fever, no chills, no muscle pain, no sore throat, or no new loss of taste or smell. And at least 10 days since your symptoms started.

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Visitor Policy
We know that having your loved ones with you is important. However, we are limiting the number of people in our facilities to protect patients and health care personnel.
  • General Visitor Information
    • All visitors are screened each time they enter the facility. Visitors who have symptoms or other risk factors for COVID-19 will not be able to enter the facility.
    • Visitors must wear a wristband and face mask while in the building.
    • Visiting hours are 8:30 a.m. – 8:30 p.m.
    • Visitors should plan to remain in the patient’s room, including to eat food purchased in the cafeteria, and avoid congregating in waiting areas or lobbies. 
    • Visitors should maintain social distance and be diligent about hand hygiene.
    • We encourage you to connect with your loved ones by phone calls or video chat. For more information please see How to Virtually Visit Your Friends and Family.
  • Outpatient Surgeries and Procedures
    No visitors in hospital outpatient services unless the patient is undergoing an outpatient procedure or requires support with impairment or mobility needs.
  • Inpatient Hospital Stays
    One visitor daily is allowed for inpatient stays. 
  • Women’s Services
    • One visitor only for labor and delivery and postpartum and one outside care team member (doula, for example) 
    • Visiting hours are not restricted
  • Neonatal ICU (NICU)
    Two parents or guardians for Neonatal ICU (NICU)
  • Emergency Department
    No visitors in treatment areas of the Emergency Department unless needed to support with impairment or mobility needs.
  • Behavioral Health
    • No visitors.
    • One visitor, but only if needed to support outpatient minors with impairment or mobility needs.

    Thank you for helping to keep our community safe.

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Appointments and Access

If you have an upcoming appointment:

  • Contact your doctor’s office. You may be able to get care through a virtual visit, in the comfort of your home.
  • Virtual visits are available for some services and doctor offices.
  • If you are a Texas Health patient, call your doctor’s office to see if virtual appointments are available, and schedule an appointment.
  • If you have COVID-19 symptoms, call your doctor before you visit a Texas Health facility.
  • When visiting a Texas Health facility, a greeter will ask about your general health, take your temperature, and give you a face mask.

Thank you for choosing Texas Health. We look forward to serving you and your family.

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